For the sake of understanding we use the abbreviation "Yuki" to quote the site www.yukicat.com below.
1- Order and validity of the contract
If you choose Paypal, the contract takes effect at the time of payment confirmation.
If you choose a payment by credit card the contract takes effect from the moment when the ordered goods are shipped. If there is a dispute over the payment of a previous order, Yuki reserves the right to block your order. You can then contact Yuki's customer service to resolve the dispute and unlock your new order.
2- Selling price
The prices of our products are indicated in Euros, US Dollar, AU Dollar and Pound sterling taking account of the VAT applicable on the day of the order, any change of the rate will be reflected on the price of the articles. Yuki reserves the right to change prices at any time, provided that the price listed in the catalog on the day of the order will be the only applicable to the Customer. All prices are subject to obvious typographical error. If a manifest error should occur, Yuki will contact you to warn you of the error made by its services and remind you that the order will be charged to the corrected conditions. However, in case of refusal of the corrected conditions, you will be free to cancel the corrected order without penalty.
2.1 – Terms of sales
Yuki is not intended to sell to professionals.
Our products are offered within the limits of available stocks. In case of out of stock of an item, we reserve the right not to ensure the delivery of your order and we are committed to inform you as soon as possible. However, if a product were to be removed for any reason by the production, Yuki will withdraw the proceeds from the sale as soon as possible. This action can not in any way give a right of pursuit in your favor.
4- Delivery - Transport
4.1 – Transport :
The products must be delivered to the address you indicated when entering the information during the order. This is why Yuki advises you to ensure the accuracy of the information you may have provided for the delivery of your order. If you have entered an incorrect address when placing your order, the shipping service provider will be unable to make the delivery and the product will automatically be returned to Yuki. If you decide to make a new delivery, it is your responsibility, you have to contact us and the delivery will be at your charge. If you want to cancel your order, you will be refunded by a bank transfer, the shipping costs are not refunded. The refund period by Yuki is a maximum of 30 days from the date of receipt of the returned product. The delivery is done by a provider specialized in the transport.
4.2 – Geographic zone :
Yuki is destined to sell around the world.
4.3 - Delivery :
-Japan Post: € 3.50 VAT incl.
Free delivery from 40 € of purchase VAT incl.
4.4 – Delivery rate :
Delivery prices are calculated based on the weight, quantity and nature of the goods or products to ship.
4-5 – Delivery time :
Periods generally noted, except exceptional period.
The delivery times following the validation and preparation of an Order, are as follows, as an indication, working days:
-Japan Post : from 12 to 15 days.
During periods of big sales (Christmas ...) preparation times on average 24h to 48h working day can be exceptionally lengthened. The advertised shipping times are the shipping processing times plus the shipping time.
Yuki undertakes to deliver the goods within a maximum of 30 days after validation of the order.
If the deadline is not respected for any reason, you can start the following procedure:
-Step 1: You must contact Yuki, by email or registered letter with acknowledgment of receipt, to note the delay and set a new reasonable deadline for delivery.
-Step 2: If the new deadline that you have set is exceeded, you will be entitled to request the termination of the contract by email or registered letter with acknowledgment of receipt. The contract will be considered terminated on the date of receipt of the letter or email of termination of the contract, unless the delivery has occurred in the meantime.
You become responsible for the products upon receipt. It is important to check your parcels in the presence of the deliveryman.
5- Payment and security :
You can pay for your purchases on the internet:
-By international bank card through Stripe.
We use one of the most reliable secure systems on the internet: SSL (Secure Socket Layers), to protect and encrypt all your personal information as efficiently as possible.
As part of the fight against fraud we have implemented the payment 3D Secure payment system authentication. This service is free and can be triggered for your payments by credit card, Visa and MasterCard. With the 3D Secure (or Verified by Visa or MasterCard SecureCode), your bank verifies your identity at the time of payment. Since the identification process is specific to each bank, please check with your bank the authentication process used.
Paypal allows you to pay online without disclosing your financial information during the transaction. To benefit from this method of payment, you must have an account with Paypal. By choosing Paypal as a payment method, you are automatically directed to your Paypal account. Once your Paypal payment has been validated, you will complete your order on www.yukicat.com. Please note that the debit via Paypal is made upon confirmation of your order by us.
5-2 – Property of the products
Yuki remains the owner of the products until full payment.
6- Right of withdrawal and right of return:
In accordance with the provisions of Article L 121-20 and Directive 2011/83 / EU of 13/06/2014 of the Consumer Code, you have a right of return within 14 days of receipt of your command. You can get the right to return a product that does not suit you, without penalty.
Before the expiry of the withdrawal period, you must send us:
the standard withdrawal from : http://droit-finances.commentcamarche.net/faq/consommation-206#3061
or a statment expressing your willingness to retract.
To facilitate the management of your return and for a better service, we advise you to send us your withdrawal request within 7 days to our customer service by email at firstname.lastname@example.org
7 - Procedure of return of a product :
If the return is due to a change of opinion, a Yuki error or a product non-conformity, you must arrange the shipment of your order by the provider of your choice, to the address indicated below. You then have 14 days from the date of sending your withdrawal order for Yuki to receive the product. The price of the ordered and returned products will be refunded to you, including your fixed participation to the expenses of sending within 14 days maximum after recovery of the goods or until you provide proof of the shipment of the one or of these. However, we will not refund additional charges if you have chosen a more expensive shipping method than the standard delivery method. The shipping costs for the return of the goods to our attention are at your expense. The product (s) must imperatively be returned to Yuki in a state respecting the conditions of return stated below:
with all the elements that were attached.
with its complete packaging
Items damaged, soiled or damaged by the customer will not be taken back. The product (s) must be returned to the address of our logistics:
Shinjuku-ku, Nishishinjuku 4-21-2-106 Tokyo 106-0023
8- Consumer Service :
We are at your disposal for any complaint, information or question at the following email address: email@example.com
9- Guarantees :
9.1 - Product Verification
You must check the products upon delivery
If the delivered products: quality, quantity and conformity of the goods, do not correspond to your order, thank you to contact us by mail at firstname.lastname@example.org
9.2 - Utilisation :
The product should only be used for its primary use.
In case of contrary use or misuse, no guarantee will be due. Yuki can not be held responsible for damages or accidents caused by the products distributed.
Driven by the constant desire to offer you the greatest precision in the details of the products, we reserve the right to update or modify the content to always bring you the best quality. The photographs of the catalog are as faithful as possible but can not ensure a perfect similarity with the offered article, in particular as regards the colors.
11- Responsibility :
The proposed products comply with European safety standards. Yuki will not be held responsible for the non-performance of the contract concluded in case of out of stock or unavailability of the product, force majeure, disruption or total or partial strike, including means of transport and / or communications, in case of flood or fire or natural disaster. Hypertext links may link to other sites than the Yuki site. Yuki disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force. Similarly, Yuki is not responsible for any malfunctions of the Internet.
12- Intellectual property :
The general structure of the Yuki site, as well as the texts, photos, images, illustrations, sounds and videos composing it, are the property of Yuki. You are free to download the content offered on the site for non-commercial and personal use only, you may not modify or remove any copyright, trademark or other proprietary mark. You may not copy, reproduce, republish, download, post, transmit or otherwise distribute the content of this site, including any photographs, text, illustrations, music and videos for commercial purposes, without prior written permission of Yuki. Any representation and / or reproduction and / or partial or total exploitation of this site, by any means whatsoever, without the prior written authorization of Yuki is strictly prohibited and could constitute an infringement within the meaning of articles L 335 -2 and following of the Code of intellectual property.
13- Applicable right :
This contract is subject to French law. The contract is in French. In case of difficulties in the application of this contract, we thank you to address directly to Yuki, to find together the most appropriate solutions. Otherwise, the French courts will be competent.
14- Nominative information :
Yuki agrees not to disclose to third parties the information you provide. These are confidential and will only be used by Yuki's internal services for the processing of orders and to strengthen and personalize the communication and product offerings reserved for Yuki's customers. The customer's bank details (credit card number and expiry date) are encrypted by the SSL system. They are inaccessible by a third party and will never be kept in Yuki's database. Unless you advise us otherwise, we will keep your details so that you may receive information about our products. In accordance with the law "Informatique et Liberté", the processing of personal information relating to the customer has been the subject of a declaration to the Commission Nationale Informatique et Libertés (CNIL, Act of 6 January 1978) have a right to access, rectify or delete personal data that concern you.