1- Right of withdrawal and right of return:

In accordance with the provisions of Article L 121-20 and Directive 2011/83 / EU of 13/06/2014 of the Consumer Code, you have a right of return within 14 days of receipt of your command. You can get the right to return a product that does not suit you, without penalty.
Before the expiry of the withdrawal period, you must send us:

  •   the standard withdrawal from : http://droit-finances.commentcamarche.net/faq/consommation-206#3061

  •   or a statment expressing your willingness to retract.

To facilitate the management of your return and for a better service, we advise you to send us your withdrawal request within 7 days to our customer service by email at meow@yukicat.com

2 - Procedure of return of a product :

If the return is due to a change of opinion, a Yuki error or a product non-conformity, you must arrange the shipment of your order by the provider of your choice, to the address indicated below. You then have 14 days from the date of sending your withdrawal order for Yuki to receive the product. The price of the ordered and returned products will be refunded to you, including your fixed participation to the expenses of sending within 14 days maximum after recovery of the goods or until you provide proof of the shipment of the one or of these. However, we will not refund additional charges if you have chosen a more expensive shipping method than the standard delivery method. The shipping costs for the return of the goods to our attention are at your expense. The product (s) must imperatively be returned to Yuki in a state respecting the conditions of return stated below:

  • with all the elements that were attached.

  • with its complete packaging

Items damaged, soiled or damaged by the customer will not be taken back. The product (s) must be returned to the address of our logistics:

YUKI

Mathieu Buglet

Shinjuku-ku, Nishishinjuku 4-21-2-106 Tokyo 106-0023

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